AURELIEN

At EYENEEK we understand the importance of timely and reliable shipping. That's why we have implemented a comprehensive shipping policy to ensure that your eyewear arrives safely and on time.

Shipping Methods:

We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your preferences. Our shipping methods include:

• Standard Shipping: Our standard shipping option delivers your eyewear within 5-7 business days.
• Expedited Shipping: If you need your shades in a hurry, our expedited shipping option ensures delivery within 2-3 business days.
• International Shipping: We also offer international shipping for our customers outside of the United States. Please note that international shipping times may vary depending on the destination.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout, allowing you to review and confirm before completing your purchase.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipping. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Tracking Your Order:

We want to keep you informed every step of the way. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival.

Shipping Restrictions:

While we strive to provide worldwide shipping, there may be certain locations or countries where we are unable to deliver. If you encounter any issues during the checkout process, please reach out to our customer support team, and we will do our best to assist you.

Lost or Damaged Shipments:

In the rare event that your eyewear is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

For any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.

All Eyeneek sunglasses are 100% authentic and
come with a 1-year warranty covering
manufacturing defects and discoloration not caused by misuse. This does not
cover damage from accidents, poor maintenance, or normal wear and tear.  For any
inquiries, feel free to contact us at: contact@eyeneek.com

This is
the full /detailed Return & Exchange Policy:

We hope you
love your Eyeneek purchase, but if something isn’t right, here’s how returns
and exchanges work:

Returns

If you wish
to return an item, you must notify us within 7 days of receiving your
order by contacting our customer service team.

Once approved, you must return the product(s) within 14 days of your
cancellation notice, at your own cost.

Products must be returned in
the same condition as received — unworn, undamaged, and in their
original packaging.

You are legally obligated to take
reasonable care of the item(s) while they are in your possession.

If the returned product is
damaged or shows signs of misuse, we reserve the right to deduct the
cost of deterioration (up to the full price of the product) from your
refund.

Exchanges

You may
request an exchange within 14 days of receiving your order.

Please contact us in advance to confirm availability of the item you wish to
exchange.

Sale or discounted items may only be exchanged for
products of equal or higher value. Any
price difference must be covered by the customer.

Return Shipping

Return shipping is always at
the customer’s expense.

The cost of return shipping
will be deducted from your refund unless otherwise agreed.

 This is the
return&exchange policy to add to the section in the product page :

Returns

You can return your item within 7 days of delivery. Please notify us as
soon as possible. Items must be returned in their original condition and
packaging. Return shipping is at the customer’s expense and will be
deducted from your refund.

Exchanges

Exchanges are accepted within 14 days of delivery. The item must be unworn,
undamaged, and returned in its original packaging. Sale items may only be
exchanged for products of equal or higher value, and any price
difference must be paid by the customer.

For any
inquiries, feel free to contact us at: contact@eyeneek.com

Eyeneek Sunglasses Warranty – Terms
& Conditions

Coverage

At Eyeneek,
we guarantee the authenticity of every product we sell. We also warrant
that your sunglasses are free from manufacturing defects and faulty workmanship
for a period of one (1) year from the date of purchase.

Conditions

This
warranty is valid only when the product is purchased directly from Eyeneek or
an authorized Eyeneek retailer. The warranty will be void if the product has
been subjected to misuse, abuse, accidents, unauthorized repair, or improper
maintenance.

Proof of Purchase

To request
warranty service, you must provide a valid proof of purchase, such as the
original order confirmation, invoice, or sales receipt.

Repair or Replacement

If your
product is found to be defective during the warranty period, Eyeneek will, at
its sole discretion, repair or replace the sunglasses with the same model or a
comparable alternative. The repaired or replaced item will be covered for the
remainder of the original warranty period or for an additional three (3) months
— whichever is longer.

Exclusions

This
warranty does not cover:

Damage caused by drops,
impacts, or accidents

Normal wear and tear, including
surface scratches or loose hinges

Frame discoloration or damage
caused by poor maintenance or exposure to harsh conditions (such as
saltwater or extreme heat)

Issues resulting from
unauthorized modifications or repairs

Fading or damage due to negligence
or misuse

Shipping and Handling

For warranty
claims, you are responsible for shipping the sunglasses to Eyeneek. We will
cover the return shipping costs for the repaired or replaced item.

International Coverage

This
warranty is valid worldwide.